Peter Knowles
Operations Associate,
Solutions Engineer @ Apero Health
San Francisco, CA
January 2023 - March 2024
Apero Health brings transparency and ease to medical billing by combining everything that's required to operate and scale a medical practice: Scheduling, Cost Estimation, RCM, Patient Billing, Prescriptions, and Financial Reporting.
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Managed all customer-facing reporting functionalities, including providing hundreds of pre-built SQL queries and support guides.
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Served as a technical account manager to high leverage clients, providing data-driven insights and recommendations, managing API integrations, and completing custom engineering requests.
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Developed data import functionality, allowing less technical customers to use the software without an API integration.
Product Intern @ Rupa Health
June 2022 - September 2022
Rupa Health aims to bring root-cause medicine to everyone on the planet. Rupa saves doctors hours each week by providing a place for ordering, tracking, and getting results from 35+ lab companies in one place.
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Designed and conducted user experience research to determine opportunities to improve retention.
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Demonstrated value of reminder emails leading to a 25% increase in invite acceptance rate.
Product Intern @ Rupa Health
Remote
June 2022 - September 2022
Rupa Health aims to bring root-cause medicine to everyone on the planet. Rupa saves doctors hours each week by providing a place for ordering, tracking, and getting results from 35+ lab companies in one place.
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Designed and conducted user experience research to determine opportunities to improve retention.
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Demonstrated value of reminder emails leading to a 25% increase in invite acceptance rate.
Research Assistant @ TeachAids
Palo Alto, CA
January 2020 - June 2020 & March 2021 - Present
TeachAids is a nonprofit that works to create highly impactful health education technology products for HIV/AIDS, concussions, and COVID-19. In 2020, TeachAids launched CoviDB, an expert-curated COVID-19 informational site. In 2021, TeachAids launched the Institute for Brain Research and Innovation, with the goal of understanding how best to promote knowledge relating to concussion symptoms, the understanding of their severity, and the critical importance of timely reporting.
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First author of “The importance of language in describing concussions: A qualitative analysis,” published in PM&R: The journal of injury, function and rehabilitation. (https://onlinelibrary.wiley.com/doi/10.1002/pmrj.13256)
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Second author on a research paper about disparity in concussion legislation across the 50 states (in review as of May 2024 at PM&R: The Journal of Injury, Function and Rehabilitation).
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Performed foundational research to build an expert-curated COVID-19 informational site (CoviDB).
Product Intern @ Rupa Health
June 2022 - September 2022
Rupa Health aims to bring root-cause medicine to everyone on the planet. Rupa saves doctors hours each week by providing a place for ordering, tracking, and getting results from 35+ lab companies in one place.
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Designed and conducted user experience research to determine opportunities to improve retention.
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Demonstrated value of reminder emails leading to a 25% increase in invite acceptance rate.
Product Intern @ Rupa Health
June 2022 - September 2022
Rupa Health aims to bring root-cause medicine to everyone on the planet. Rupa saves doctors hours each week by providing a place for ordering, tracking, and getting results from 35+ lab companies in one place.
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Designed and conducted user experience research to determine opportunities to improve retention.
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Demonstrated value of reminder emails leading to a 25% increase in invite acceptance rate.
UX Researcher @ Stanford Healthcare Innovation Lab
Stanford, CA
October 2020 - June 2022
The Stanford Healthcare Innovation lab launched the COVID-19 Wearables Study in 2020, utilizing data from wearable devices to predict the onset of COVID-19 before symptoms emerged.
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Analyzed, organized, and presented user feedback to the engineering team while scaling the COVID-19 Wearables Study from 0 to 5,000+ participants.
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Co-author of “Real-time Alerting System for COVID-19 Using Wearable Data,” published in Nature Medicine.
Project Director @ Dr. Markus Rogan PsyD, LMFT
Los Angeles, CA
January 2020 - October 2020
Dr. Rogan is a former Olympic athlete and a current psychotherapist based in Beverly Hills. He helps clients face their obstacles head-on using clinical methods in unconventional and unique settings.
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Planned and performed one-on-one therapy sessions with adolescent clients suffering from mental illness and behavioral problems.
Product Intern @ Rupa Health
June 2022 - September 2022
Rupa Health aims to bring root-cause medicine to everyone on the planet. Rupa saves doctors hours each week by providing a place for ordering, tracking, and getting results from 35+ lab companies in one place.
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Designed and conducted user experience research to determine opportunities to improve retention.
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Demonstrated value of reminder emails leading to a 25% increase in invite acceptance rate.
Freelance Writer @ The Stanford Daily &
The Hockey Writers
Remote
April 2021 - July 2021
The Stanford Healthcare Innovation lab launched the COVID-19 Wearables Study in 2020, utilizing data from wearable devices to predict the onset of COVID-19 before symptoms emerged.
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Throughout the pandemic-shortened 2021 NHL season, I wrote articles for two outlets and a personal website.
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Articles included weekly recaps, opinion pieces, and specific coverage of the Dallas Stars.
Additional Experience
Research Assistant @
Stanford Psychophysiology Lab
Campus Ambassador
@ Boosted, Inc.
Hockey Coach @
Winter Lodge, Palo Alto
Stock Associate @
Williams-Sonoma